Contact Us
For Students, Alumni, and Parents
Educational Credit Management Corporation (ECMC) is an authorized agent for American Student Assistance® (ASA) to help you with managing your ASA®-guaranteed federal student loans.
For more information around how to prevent student loan default, call 800.298.9490 or email options@ecmc.org.
If your loans are in default, they will remain with the currently assigned servicer or collection agency through the transition period. Please contact your servicer or collection agency directly at the number listed below:
- Pioneer Credit Recovery
844.688.2708 - Delta Management Associates
800.688.6337 - FH Cann & Associates
877.750.9810 - Allied Interstate
800.790.0801
If you are not sure to which servicer or collection agency your loans are currently assigned, please call 833.896.1626.
Additional Contact Information
- Main Line:
800.999.9080 - For questions or concerns around your ASA-guaranteed student loans:
information@asa.org - Mailing Address:
33 Arch Street, Suite 2100
Boston, MA 02110 - For general questions and comments regarding this website:
webmaster@asa.org
The Common Manual
The result of a partnership among the nation’s education loan guarantors, the Electronic Common Manual offers financial aid professionals a single authoritative source for guidance regarding Federal Family Education Loan Program (FFELP) policies and regulations. Below, you will find copies of the Electronic Common Manual along with other resources for laws, regulations, and policy.
Competitive Benefits
Interested in joining our team? Browse open positions.
American Student Assistance® (ASA) is an equal-opportunity employer that values our associates’ commitment to our organization. To show our appreciation, we provide a variety of benefits that enrich associates’ professional and personal lives, including:
Financial Rewards
A competitive salary in addition to a commuting subsidy and retirement savings.
Education Rewards
We deeply believe in the value of education and help associates finance their education in two ways, tuition and student loan reimbursement.
Health and Well-being
Comprehensive Blue Cross Blue Shield medical plans.
Work and Life Balance
We always encourage associates to evaluate their relationship to their jobs and find a healthy balance—that’s why we offer generous paid holidays, vacation, and personal time.
Diversity Matters Here
As a mission-driven, public-purpose organization, ASA’s greatest strategic asset is our people. Our future success is dependent on our continued ability to attract and retain a diverse workforce that has the ability to recognize and leverage our individual and collective strengths. We achieve our mission by aligning our business goals with our diversity goals, and by:
- Promoting from within.
- Offering development and leadership opportunities.
- Expanding formal and informal diversity awareness training opportunities.
- Working with diversity and community-based organizations.
- Seeking business relationships with minority- and women-owned business enterprise (MWBE) suppliers and/or those vendors who do.
- Expanding our college access and support activities in underserved communities in Boston and the surrounding marketplace.
- Conducting multicultural and minority-based research relating to student and borrower needs and services.
- Including diversity as a performance measure and as a criteria for decisions regarding performance for the senior management team.
If you have any questions, comments, or ideas regarding diversity or other ways we can distinguish ASA® as a choice employer, feel free to contact Anna Singer of Human Resources at asinger@asa.org.
