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For Students, alumni, and parents

Educational Credit Management Corporation (ECMC) is an authorized agent for American Student Assistance® (ASA) to help you with managing your ASA®-guaranteed federal student loans.

For questions or concerns around your ASA-guaranteed student loans: [email protected]

For more information around how to prevent student loan default, call 800-298-9490 or email [email protected]

If your loans are in default, they will remain with the currently assigned servicer or collection agency through the transition period. Please contact your servicer or collection agency directly at the number listed below. If you are not sure to which servicer or collection agency your loans are currently assigned, please call 833-896-1626.

Delta Management Associates: 800-688-6337

Pioneer Credit Recovery: 844-688-2708

FH Cann & Associates: 877-750-9810

Allied Interstate: 800-790-0801


The result of a partnership among the nation’s education loan guarantors, the Electronic Common Manual offers financial aid professionals a single authoritative source for guidance regarding Federal Family Education Loan Program (FFELP) policies and regulations. Below, you will find copies of the Electronic Common Manual along with other resources for laws, regulations, and policy.

For in-person college and career planning services in the Greater Boston area, reach out to MassEdCO Massachusetts Education & Career Opportunities, Inc. (MassEdCo) to find services near you.

American Student Assistance continues to support the operation of a College Information Center in Washington, D.C. If you live in the D.C. area and need advice on planning for higher education, please contact Reach4Success to make an appointment.