Contact Us

Contact Us

For Students, Alumni, And Parents

Do you have questions about a student loan you are repaying or are about to begin repaying?

Counseling Services
866.493.5563
specialist@asa.org

Mon – Thu: 8:00 a.m. – 10:00 p.m. ET
Fri: 8:00 a.m. – 5:00 p.m. ET
Sat: 9:00 a.m. – 6:00 p.m. ET
Sun: 11:00 a.m. – 8:00 p.m. ET

Have you fallen behind on your student loan payments, or are you experiencing financial difficulties?

Counseling Services
800.343.8883
repaymentcounseling@asa.org

Mon – Thu: 8:00 a.m. – 10:00 p.m. ET
Fri: 8:00 a.m. – 5:00 p.m. ET
Sat: 9:00 a.m. – 6:00 p.m. ET
Sun: 11:00 a.m. – 8:00 p.m. ET

Have you received a Notice of Default?

Agency Relations
800.343.2120
information@asa.org

Mon – Thu: 8:00 a.m. – 8:00 PM ET
Fri: 8:00 a.m. – 5:00 p.m. ET
Sat: 8:00 a.m. – 5:00 p.m. ET

Can’t find what you’re looking for or have other questions?

Have An ASA Representative Contact You

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For Schools And Business Partners

Learn more about the benefits of partnering with American Student Assistance, and how we can tailor a comprehensive financial and student loan education program to you, your students, and your organization.

617.728.4676
dsnow@asa.org

Additional Contact Information

For FFELP Lenders and Servicers
800.999.9080, option 1
lenderrelations@asa.org

For Guidance Counselors and College Access Advocates
outreach@asa.org

For General Questions and Comments Regarding This Website
webmaster@asa.org

For All Other Inquiries
800.999.9080
information@asa.org

Mailing Address
100 Cambridge Street
Suite 1600
Boston, MA 02114

Let's Work Together

Contact us for help with your loans.    Or, learn how ASA® can help your institution.

Let's Work Together

Visit our Contact page if you need help with your loans. If you’d like to learn how ASA® can work with your institution, fill out the form below and a representative will contact you.

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