CONTACT US

Contact Us

American Student Assistance® is your dedicated resource for information about federal education loans. No matter your situation, our experts are equipped to answer your most challenging student loan questions.

Please note: All times listed are Eastern Time.

For Students and Parent Borrowers

Do you have questions about a loan you are repaying or about to begin repaying?

Counseling Services
866.493.5563
specialist@asa.org

Mon - Thu: 8:00 a.m. - 10:00 p.m.
Fri: 8:00 a.m. - 5:00 p.m.
Sat. 9:00 a.m. - 6:00 p.m.
Sun: 11:00 a.m. - 8:00 p.m. 

 
Have you fallen behind on your loan payments or are you experiencing financial difficulties?

Counseling Services
800.343.8883
repaymentcounselor@asa.org

Mon - Thu: 8:00 a.m. - 10:00 p.m.
Fri: 8:00 a.m. - 5:00 p.m.
Sat. 9:00 a.m. - 6:00 p.m.
Sun: 11:00 a.m. - 8:00 p.m. 


Have you received a Notice of Default?

Payment Solutions
800.343.2120
information@asa.org
Mon – Fri: 8:00 a.m. – 5:00 p.m.

 

Additional Contact Information

For FFELP lenders and servicers:
800.999.9080 , option 4
lendersupport@asa.org

For guidance counselors and college access advocates:
outreach@asa.org

For general questions and comments regarding www.asa.org
webmaster@asa.org

For all other inquiries:
800.999.9080
information@asa.org

Mailing address:
100 Cambridge Street
Suite 1600
Boston, MA 02114

Request Contact

Complete this form and an ASA representative will contact you.

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