Contact Us
American Student Assistance® (ASA) is your dedicated resource for information about federal education loans. No matter your situation, our experts are equipped to answer your most challenging student loan questions.
Please note: All times listed are Eastern Time.
For Students and Parent Borrowers
Do you need information about applying for a loan, a loan application that is already in progress, or the online e-Sign process?
Loan Information Center
800.999.9080
617.728.4200, option 1
Mon – Fri: 8:30 a.m. – 6:00 p.m.
Do you have questions about a loan you are repaying or about to begin repaying?
Borrower Counseling Group
866.493.5563
617.728.4200, ext. 5009
Mon - Thu: 8:00 a.m. - 10:00 p.m.
Fri: 8:00 a.m. - 5:00 p.m.
Have you fallen behind on your loan payments or are you experiencing financial difficulties?
Repayment Assistance
800.343.8883
617.728.4200, ext. 5000
Mon – Thu: 8:00 a.m. – 10:00 p.m.
Fri: 8:00 a.m. – 5:00 p.m.
Sat: 8:00 a.m. – 12:00 p.m.
Sun: 5:00 p.m. – 9:00 p.m.
Have you received a Notice of Default?
Payment Solutions
800.343.2120
617.728.4200, ext. 5002
Mon – Thu: 8:00 a.m. – 8:00 p.m.
Fri: 8:00 a.m. – 5:00 p.m.
Sat: 8:00 a.m. – 12:00 p.m.
For Schools and Financial Aid Offices
Is your school outside of the United States or Canada?
International Business Development
+1.617.728.4200, option 1
For Lenders and Servicers
Is your company an existing client?
Client Management
Or you can directly contact your client manager.
Is your company interested in becoming a client?
Strategic Lender Services
Directly contact a lender relationship manager.
Additional Contact Information
For guidance counselors and college access advocates:
For general questions and comments regarding www.asa.org
For general questions and comments regarding ASA Direct®:
Mailing address:
100 Cambridge Street
Suite 1600
Boston, MA 02114
Ask American Student Assistance
Our experts can provide you with a personalized answer to your specific education loan questions. Simply Ask American Student Assistance.
Directions to our Boston offices.
