About | American Student Assistance





Who We Are

Together, the Consumer Advocacy team represents more than a century of knowledge and expertise in higher education financing.

Julie Lammers, Vice President, Government Relations and Advocacy

Julie oversees ASA’s government relations efforts on both the federal and state level, helping to create and push legislative changes on behalf of consumers with student debt and facilitate ASA’s interaction with elected officials. Julie also manages ASA’s public policy, research, and advocacy efforts related to higher education, financial aid and student debt issues. Through this work, Julie coordinates research and special projects that examine the impact that student debt is having on consumers and develops policy solutions that will ease the debt burden on borrowers. Julie has been at ASA® since March 2010.

Prior to ASA, Julie spent more than nine years working on higher education and various other issues as Congressional Aide to Senator Edward M. Kennedy (D-MA) and his successor, Senator Paul Kirk, Jr.(D-MA). Julie has a dual B.A.in political science and history from Northeastern University, a J.D. from Suffolk University Law School, a certificate in legislative studies from the Government Affairs Institute at Georgetown University, and is a member of the Massachusetts Bar.

Julie can be reached at: jryder@asa.org

Kevin Fudge, Director of Consumer Advocacy and Ombudsman

In his role as Ombudsman, Kevin facilitates borrower concerns and serves as a neutral party to resolve complex borrower challenges. He uses the trends he sees in Ombudsman cases to shape policies and regulations that the Center should address moving forward.

Kevin also works with policymakers, state agencies and non-profit organizations to improve college access, college completion rates and successful higher education debt management through raising public awareness about the college financing process. He provides effective solutions to complex student loan situations for members of federal and state government and their constituents. As a diligent advocate for consumers in the national conversation about student loan debt and higher education policy, Kevin provides innovative research and insightful analysis of federal student aid to national and local media, secondary school administrators, higher education professionals, and think tanks. Kevin is a graduate of the University of Virginia and received his master’s degree in Education Policy and Management from Harvard University.

Kevin can be reached at: kfudge@asa.org

Ashley Norwood, Consumer and Regulatory Advisor

Ashley is passionate about making higher education not only accessible but also affordable, with the goal of shifting the current paradigm to empower students and families to make college choices and determine borrowing strategies in a financially responsible way. In her role at ASA, Ashley works to resolve student loan issues that face individual borrowers, as well as recommends improvements to federal financial aid policies. She provides training and guidance regarding federal student loan topics including repayment, forgiveness, and discharge to internal associates and external groups.

Ashley has contributed articles to USA TODAY College and the Huffington Post Blog, advising consumers on planning and paying for college and how to manage student loans post-college. She is also a member of the Massachusetts Association of Student Financial Aid Administrators, serving on the Early Awareness and Outreach Committee as well as the National Council of Higher Education Resources Regulations Committee. Prior to joining ASA in 2012, Ashley worked as a financial aid advisor at both the graduate and undergraduate level for six years. She graduated from the College of the Holy Cross with a B.A. in Economics.

Ashley can be reached at: anorwood@asa.org

Allesandra Lanza, Director of Communications

Allesandra has more than 20 years of experience in the higher education community. In addition to overseeing ASA’s corporate communications for the last several years, throughout her ASA tenure she has answered students’ questions about their federal education loans; conducted on-campus loan counseling sessions for students as they enter and exit school; and written about loan repayment, debt management, budgeting and more. Lanza received a B.S. in journalism from Boston University.

Allesandra can be reached at: lanza@asa.org