Contact Us
Borrower Counseling Group
866.493.5563
617.728.4200, ext. 5009
Mon - Thu: 8:00 a.m. - 10:00 p.m.
Fri: 8:00 a.m. - 5:00 p.m.
Please note: All times Eastern.
Successful Repayment
Finishing school and beginning a career create new priorities—one of which is repaying your student loans.
It is understandable that your loans may take a backseat in your life. Before they do—and before you ever run into trouble—know a few important things. That way, you can make sure you successfully repay your loans.
- What is expected of you. Know that borrowing federal student loans comes with certain rights and responsibilities.
- What you owe. Keep track of your debt—and understand how it fits into your overall finances—and you will achieve financial wellness.
- What to do if you are struggling. Make your repayment fit your life by taking advantage of alternate repayment options. Find out more about these options by using our student loan repayment calculators and debt management tools.
- What can happen to you. Think you have to miss a payment? Before you do, make sure you know how you can be impacted by delinquency and default.
Before missing a loan payment, contact American Student Assistance® (ASA). We can help determine your options—without passing judgment.
Special Circumstances
Borrowers in the military and pursuing medical degrees may be eligible for unique repayment benefits.
- You may be eligible for special payment postponements, interest rate caps, or educational assistance programs if you are in the military.
- You may have access to specialized forbearance options if you are a medical student.
Resources
Ask American Student Assistance
National Student Loan Data System
Forms
Unemployment Deferment Request for FFELP
Economic Hardship Deferment Request for FFELP
Total and Permanent Disability Discharge Application
Teacher Loan Forgiveness Application
Employment Certification for Public Service Loan Forgiveness
Frequently Asked Questions
What Are the Pros and Cons of Consolidation?
