Policymakers & Advocates

Public Service Loan Forgiveness

Policymakers & Advocates

Public Service Loan Forgiveness

Public Service Loan Forgiveness

Public Service Loan Forgiveness (PSLF) was created to encourage borrowers to enter into public service work or the nonprofit sector by forgiving their eligible federal student loan balance. With confusion swirling about the availability and terms of promised PSLF for millions of student loan borrowers, American Student Assistance’s Center for Consumer Advocacy has launched a national awareness campaign, 10 Years To Zero Debt, to educate borrowers about PSLF and boost enrollment in the program.

Here you will learn more about eligibility requirements, including eligible loans, payments, employers, and how to apply. As a nonprofit with 60+ years’ experience advocating for students and borrowers, ASA is providing this information free of charge. All eligible borrowers are encouraged to download the form from our site and apply for PSLF directly with the U.S. Department of Education by using the address in Section 7 of the form.

The Center for Consumer Advocacy will also host free webinars and live events to ensure all eligible borrowers understand the PSLF requirements and can have their questions answered. See the schedule and register here.

Student Loan Borrowers

If you have questions about PSLF, send us an email or register for an event. If you have other student loan questions or have loans held by American Student Assistance, email us here.


If you are a qualified eligible employer, download the resources below to promote the PSLF program to your employees.

Eligible Employer Toolkit

Your Eligibility

Here are the basics to determine your eligibility for PSLF. If you have additional questions about your own eligibility for this program, download our infographic or contact us at consumeradvocacy@asa.org.

Public Service Loan Forgiveness (PSLF) was created to encourage borrowers to go into public service or the nonprofit sector by forgiving their eligible federal student loan balance after making 120 eligible payments in no less than 10 years while working full time with an eligible employer.

Here are the three basic things you will need to do to determine your eligibility for PSLF.

  • Check to see if the federal loans you have are eligible for forgiveness
  • Check to see if you have made the correct number of payments
  • Check to see if your employment qualifies as a designated public service field

If you meet all these criteria, you can apply to have your loans forgiven.


Eligible Loans

Non-defaulted loans made in the Direct Loan (DL) program are eligible. These include:

Direct Subsidized Stafford loans
Direct Unsubsidized Stafford loans
Direct Grad PLUS loans
Direct Parent PLUS loans
Direct Consolidation loans
Perkins loans Federal Family Education Loan Program (FFELP), and some health professions and nursing loans are also eligible if consolidated into the DL program. No payments made before the consolidation will count toward the 120 needed for forgiveness.

Defaulted loans can regain PSLF eligibility if they are consolidated out of default or rehabilitated.


Eligible Payments

You must make all payments while working full time at an eligible employer. Your 120 payments must be on time, full, and separate, as well as made after October 1, 2007, under one of the following programs. (Any combination of payments under these programs would be eligible, and the payments do not need to be consecutive.)

Income-Based Repayment (IBR)
Income-Contingent Repayment (ICR)
Pay As You Earn (PAYE)
Revised Pay As You Earn (REPAYE)
Payments equal to or greater than the Standard 10-year repayment plan

Keep in mind that the standard 10-year repayment schedule works by splitting your loan amount into 120 equal payments (or 12 payments per year for 10 years). You may not have a balance left to be forgiven if you make most of your 120 payments under the standard 10-year plan unless you make some reduced payments under IBR, ICR, PAYE, or REPAYE.

Exceptions: Peace Corps volunteers who receive a transition payment after completing their period of service and AmeriCorps volunteers who received a Segal Education Award after a year of service. If you used these payments or awards to make a lump sum payment on your eligible loans, those payments may count toward PSLF in certain circumstances. The payment may be counted for up to 12 qualifying payments. The actual number will be determined by dividing your lump sum payment by your scheduled full monthly payment amount. Lump sum payments made by the Department of Defense towards eligible loans may count in certain circumstances, for up to 12 qualifying payments per year.


Eligible Employers

Forgiveness is employer specific, not job specific. So, anyone working for an eligible employer (no matter what you do for that organization) who meets all the other criteria is eligible. To qualify, the employer must be one of the following kinds of organizations:

  • Tax-exempt nonprofits under 501(c)(3) of the IRS tax code
  • Government, including federal, state, local, and tribal agencies, the military, and law enforcement
  • Tribal colleges or universities
  • Public child or family services agencies
  • AmeriCorps or the Peace Corps
  • A not-for-profit organization that provides one of the following public services:
    • Public safety or emergency management
    • Public service law
    • Early childhood education
    • Public service for individuals with disabilities and the elderly
    • Public health
    • Public education, including school-based educational services
    • Public and school-based libraries

Exception: You can’t work for a labor union or partisan political organization, but being a member of a nonprofit union is allowed. You may work for an organization that provides religious instruction, worship services, or proselytizing if your job functions do not include these activities. For example, the priest, reverend, or pastor isn’t eligible, but the parish administrative staff is.

If you work for more than one eligible organization part time, you may be eligible as long as you work on average over 30 hours per week between the multiple organizations. Your service also does not need to be consecutive. It will just take longer than 10 years to achieve forgiveness if you work for non-eligible organizations.

What if I’m a Teacher?

In addition to PSLF, the federal student loan program also offers Teacher Loan Forgiveness. To qualify, you must be a full-time teacher for five consecutive years at an eligible low-income school or eligible education service agency in an eligible subject. So, if you’re ineligible for TLF based on these requirements, you may still qualify for PSLF. Also, it is possible to receive both PSLF and TLF, but your employment can only qualify for one of the forgiveness periods at a time. For example, if you were to apply for TLF after 5 years of teaching, you could then apply for PSLF after another 10 years of teaching (or 15 years total). Borrowers who took out loans prior to October 1, 1998 are not eligible for TLF unless those loans were paid in full prior to taking out their current loans.


How to Apply

You can only apply after making the 120 eligible payments in no less than 10 years. The earliest any borrower can apply is September 2017.

To help you keep track of your eligible payments and months of service, you can complete this form annually with your employer. This is not a requirement, but will help to ensure that you receive credit for all eligible payments. It is ultimately up to you to prove that you worked full time in an eligible job for the full 10 years. Most employers will not keep employment records for more than a few years—so having your employer complete this form annually gives you a record of your full-time employment with an eligible employer.

After you and your employer complete this form, retain a copy and submit the original to the address on the top of the form.

Your servicer will likely change after you file this form, because the U.S. Department of Education has assigned FedLoan Servicing (PHEAA) to be the one servicer to work with all PSLF candidates.

If you’re looking for more in depth information regarding PSLF, check out our recorded presentation about PSLF here. For a list of frequently asked questions about PSLF, click here.

If you are interested in having an in-person or webinar training regarding PSLF or another student loan repayment topic, please email us at consumeradvocacy@asa.org.

Will PSLF Still Be Around When I Apply?

While there have been isolated incidents of PSLF eligibility approval being issued in error, the majority of borrowers who have completed an Employment Certification Form and received approval don’t have to worry. To date, the PSLF rules have not changed for borrowers already pursuing this option.

Now with that said, there is always a possibility that policymakers in the future will discontinue PSLF, change eligibility requirements, or institute caps on the amount eligible for forgiveness. So you should always exercise caution in basing the amount you borrow or your career choice on the possibility of loan forgiveness. However, we can say it is highly unlikely that any future changes to the program will apply retroactively to existing student loans.


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