Mon – Thu: 8:00 a.m. – 8:00 p.m.
Fri: 8:00 a.m. – 5:00 p.m.
Sat: 8:00 a.m. – 12:00 p.m.
Please note: All times Eastern.
Most federal loans enter default when payments are more than 270 days past due. Other loan types may default earlier.
Having a loan default can seem scary, especially considering the consequences. Realizing how you reached this point is important—as is knowing what you can do now to manage the situation.
- Take advantage of your options. Whether you pay your loan in full, rehabilitate it, or consolidate it, you can recover from default.
- Take a look at your circumstances. Think your loan defaulted by mistake or due to something out of your control? Find out about loan discharge.
- Take note of how you got here. See how loans reach default status—and how that impacts your loan balance—with our interactive timeline.
American Student Assistance® (ASA) plays an important role in defaulted loans. Contact us—we can help you avoid default or figure out your options if you have already defaulted.
Make a Payment
If ASA® holds your loan, you can send us a payment in 2 different ways:
• By phone. Call ASA to provide us with your payment information. Our payment advisors will need your ASA account number, checking account number, and bank routing number to process your payment.
• By mail. Mail a check made out to “American Student Assistance” to the following address:
American Student Assistance
P.O. Box 415499
Boston, MA 02241-5499
If you are mailing a payment without your billing statement, please include your ASA account number on your check.