Managing Default

Contact Us

Payment Solutions

800.343.2120

617.728.4200, ext. 5002

information@asa.org

Mon – Thu: 8:00 a.m. – 8:00 p.m.
Fri: 8:00 a.m. – 5:00 p.m.
Sat: 8:00 a.m. – 12:00 p.m.

Please note: All times Eastern.

ASA’s Role in Your Loan

American Student Assistance® may own your loan if it has defaulted. Our role is to help you reverse default’s negative effects—and to remind you that you can recover from default.

We know default can be overwhelming. Rely on us for accurate, timely, and credible information and support.

At ASA®, we believe all borrowers deserve someone on their side. As a student loan guarantor, we are always here to benefit you.

  • From application through repayment, you and your family can expect neutral, honest federal student loan solutions from ASA.
  • As a nonprofit working with the U.S. Department of Education, our focus is not on selling you anything.
  • Our focus is on your financial wellness, and it always will be.
  • If your loan has defaulted—or if you are worried that it might—contact us. No matter your situation, we can customize a solution for you.