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American Student Assistance
Home | Forms | Calculators | Articles and Tips | Glossary | FAQ | Education Professionals
  • Student Loan Basics
    • Introduction to Financial Aid
    • Understanding Student Loans
  • Successful Repayment
    • Rights and Responsibilities
    • Repayment Schedules and Options
    • Ensuring Financial Wellness
    • Calculators
    • Tools
  • Repayment Challenges
    • Delinquency Consequences
    • Delinquency Timeline
    • Repayment Options
    • Who Is Contacting Me?
    • Deferment and Forbearance
  • Managing Default
    • ASA’s Role in Your Loan
    • Default Consequences
    • Recovering From Default
    • Loan Dispute and Discharge

American Student Assistance is a nonprofit you can rely on for neutral, honest federal student loan solutions.

Education Professionals

  • SALT Membership Program
    • Borrower Outreach
    • Wellness Results
    • The Impact of Borrowing Student Loans
    • The Numbers Tell the Story
  • Industry and Regulatory Resources
    • ECASLA
    • Higher Education Act
    • The Common Manual
  • Training and Education Services
    • Staff Training and Resources
    • Financial Education for Students
    • Course Catalog
  • College Access Professionals
    • ASA in Massachusetts and the District of Columbia
    • National Training for Counselors and Mentors
    • Helping High School Students and Adult Learners
    • Resources
  • FFELP-Related Services
    • Financial Aid Administrators
    • ASA Direct for Schools
    • Ask ASA Direct for Schools
    • Lenders and Servicers
    • ASA Direct for Lenders and Servicers
    • Ask ASA Direct for Lenders and Servicers
  • NASFAA 2011

Contact Us

Client Services

800.999.9080, option 4

schoolmanagement@asa.org

Mon - Fri: 8:30 a.m. - 9:00 p.m.

Please note: All times Eastern.

FFELP-Related Services

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American Student Assistance® remains committed to our existing school and lender and servicer partners under the Federal Family Education Loan Program (FFELP). 

We have created the following FFELP-related resources so that we can best serve your institutions—and your students:

  • Manage existing loans efficiently online with ASA Direct® for schools and ASA Direct for lenders and servicers.
  • Submit a question to ASA® using Ask ASA Direct for schools and Ask ASA Direct for lenders and servicers. 

Resources

PGP External User Guide


Forms

Entrance Checklist

Exit Checklist


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