Contact Us

American Student Assistance® (ASA) is your dedicated resource for information about federal education loans. No matter your situation, our experts are equipped to answer your most challenging student loan questions.

Please note: All times listed are Eastern Time.

For Students and Parent Borrowers

Do you have questions about a loan you are repaying or about to begin repaying?

Counseling Services

866.493.5563

specialist@asa.org

Mon - Thu: 8:00 a.m. - 10:00 p.m.
Fri: 8:00 a.m. - 5:00 p.m.
Sat. 9:00 a.m. - 6:00 p.m.
Sun: 11:00 a.m. - 10:00 p.m. 

Have you fallen behind on your loan payments or are you experiencing financial difficulties?

Counseling Services

800.343.8883

repaymentcounselor@asa.org

Mon - Thu: 8:00 a.m. - 10:00 p.m.
Fri: 8:00 a.m. - 5:00 p.m.
Sat. 9:00 a.m. - 6:00 p.m.
Sun: 11:00 a.m. - 10:00 p.m. 

Have you received a Notice of Default?

Payment Solutions

800.343.2120

information@asa.org

Mon – Thu: 8:00 a.m. – 8:00 p.m.
Fri: 8:00 a.m. – 5:00 p.m.
Sat: 8:00 a.m. – 12:00 p.m.

Additional Contact Information

For FFELP lenders and servicers:

800.999.9080 , option 4

lendersupport@asa.org

For guidance counselors and college access advocates:

outreach@asa.org

For general questions and comments regarding www.asa.org

webmaster@asa.org

For general questions and comments regarding ASA Direct®:

asadirect@asa.org

For all other inquiries:

800.999.9080

information@asa.org

Mailing address:

100 Cambridge Street
Suite 1600
Boston, MA 02114

Ask American Student Assistance

Our experts can provide you with a personalized answer to your specific education loan questions. Simply Ask American Student Assistance.

Directions to our Boston offices.